ZenDen Massage Therapy


Shipping & Returns

PLEASE NOTE THE MAJORITY OF PRODUCTS ON THIS WEBSITE ARE NOT SHIPPED. They are to be downloaded at checkout on the "checkout success" page after you've completed your purchase. With the exception of DVDs, products such as OSCE videos and MCQ exams will never be shipped to your address and you are responsible for downloading your purchase via the "download" button shown on the "checkout success" page.

Provide Correct Shipping Address
Customer is responsible for providing correct shipping address for all deliveries. Please make sure your delivery address is correct and complete! ZenDen Massage Therapy is not liable for an incorrect delivery address, and we would rather not see any type of delay on getting your purchases to your door as soon as possible.

Packages ship CPS/USPS. Please indicate in the Notes section if your delivery address has any limitations or special instructions. If this note is missing, and the package is returned to us as undeliverable, customer will be responsible for any and all reshipping fees.

We will ship your order as fast as possible according to your paid shipping selection.

If you would like your package to have Overnight or 1-2 day guaranteed shipping service, please contact us directly to discuss shipping arrangements.

International Shipping Rates and Policy

Our prices are declared in US dollars. ZenDen Massage Therapy is not responsible for any currency changes due to different exchange rates at your local bank when converting US dollars into your local currency.

Your order total is guaranteed at the exchange rate set at the time your order is placed. In the event of a refund, ZenDen Massage Therapy does not accept any liability, and will not refund for any currency charges levied by your bank or credit card provider on the initial purchase or for any difference in the buying and selling exchange rates for currency used by your bank or credit card provider.

**We ship all International orders via CPS/USPS First-Class or Priority or CPS/USPS mail only. Occasionally the shipping costs will be more than the posted amount on the website. If this is the case we will ask you for additional payment.**

Non-Refundable

Due to duplication or sharing methods via various technologies, and regardless of the download (i.e. OSCE videos or MCQ exams), there will be no refunds once purchases are made, NO EXCEPTIONS.

ZenDen Massage Therapy is not responsible for Lost/Stolen/Mis-routed/Not Received/Customs Captured International packages. If such a misfortune occurs, for our part, we will file claims with the post service on your behalf. If an undelivered package is returned to us, you can choose to: 1. Receive a refund for the items bought (minus the initial shipping fee) or 2. We can collect another shipping payment from you and attempt to reship the items that were returned to us.

Customs Fees

ZenDen Massage Therapy is not responsible for duties or fees incurred by Customs, nor can we provide an estimate of the cost of potential duties that may be assessed to a particular package. Recipient of package is responsible for any and all duties or taxes incurred by Customs. All items entering a foreign country are subject to Customs inspection and the assessment of duties and taxes in accordance with that country's national laws. If duties and taxes are assessed on an item mailed, they are collected from the recipient. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through Customs and collecting duties and taxes. It is your responsibility to contact your customs department to determine whether any duties/taxes apply. If you refuse to accept delivery and merchandise is returned to us, you will be responsible for the additional return shipping costs and applicable return fees.

RETURN POLICY

DVDs are Non-Returnable / Non-Refundable and we cannot accept them for refund.

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